Privacy Policy
Best Service Lawn Care LLC (“Company,” “we,” “us,” or “our”).
At Best Service Lawn Care LLC, we take your privacy seriously. This Privacy Statement outlines the information we collect and how we use it.
Information We Collect:
We collect information that you provide to us when you fill out a contact form, request an estimate, or place an order for our services. This may include your name, email address, phone number, and address.
How We Use Your Information:
We use your information to provide you with the services you have requested, to communicate with you about your order or request, to improve our services, and to comply with legal obligations. We do not sell or share your information with third parties for marketing purposes.
Security of Your Information:
We take reasonable steps to protect your information from unauthorized access, disclosure, or destruction. We maintain appropriate physical, electronic, and administrative safeguards to secure your information.
Changes to This Privacy Statement:
We reserve the right to modify this Privacy Statement at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about this Privacy Statement or our practices regarding your information, please contact us
Scheduling policy
Scheduling Window: Our scheduling window for routine lawn care services is from April 1st to November 30th, weather permitting.
Scheduling Priority: Our scheduling priority is given to customers who have signed up for recurring lawn care services.
Schedule Changes: We understand that unforeseen circumstances can arise, and we will do our best to accommodate schedule changes. However, we require at least 24 hours' notice for any schedule changes or cancellations.
Missed Appointments: If we arrive for a scheduled appointment and are unable to perform the requested services due to circumstances beyond our control (such as inclement weather, locked gates, or unsecured pets), the appointment will be considered a missed appointment and a service fee may be charged.
Rescheduling: If we need to reschedule an appointment due to unforeseen circumstances, we will make every effort to contact the customer as soon as possible and arrange for a new appointment time.
Schedule Conflicts: If a customer has a conflict with a scheduled appointment, we ask that they notify us as soon as possible so that we can reschedule the appointment to a more convenient time.
Payment: Payment is due at the time of service or within 14 days of invoicing for recurring services. Failure to pay on time may result in scheduling restrictions or service termination.
Payment terms and policies
At Best Service Lawn Care LLC, our payment terms and policies are as follows:
1. Invoicing: We will send an invoice for services rendered after the work has been completed.
2. Payment due date: Payment is due within 14 days of receiving the invoice.
3. Payment methods: We accept payment by check, cash, and credit card.
4. Late payment: If payment is not received within 14 days of the invoice date, we reserve the right to charge a late payment fee of 2% per month until payment is received.
5. Deposits: A deposit may be required for larger projects or for new customers.
6. Cancellation: If you need to cancel or reschedule a service, please give us at least 24 hours' notice. If you do not give us at least 24 hours' notice, we reserve the right to charge a cancellation fee of 50% of the total cost of the service.
7. Refunds: Refunds will only be issued if there is an error on our part or if we are unable to complete the work as agreed upon.
We strive to provide high-quality service to our customers, and we appreciate your business. If you have any questions or concerns about our payment terms or policies, please don't hesitate to contact us
Cancellation Policy
Cancellation Policy is an important part of any service agreement. It outlines the conditions under which a client can cancel a service or appointment, as well as the terms of any refunds or fees that may apply. At Best Service Lawn Care LLC, we have a cancellation policy that ensures our clients receive a fair and reasonable treatment if they need to cancel our services.
Our Cancellation Policy states that clients must notify us at least 24 hours before their scheduled appointment if they wish to cancel. Failure to do so may result in a cancellation fee. In the event that we need to cancel a service or appointment, we will do our best to provide adequate notice and reschedule the appointment as soon as possible.
We understand that unexpected circumstances may arise, and we are committed to working with our clients to find a satisfactory resolution. If you have any questions or concerns about our Cancellation Policy, please do not hesitate to contact us.
Deposit Policy
Purpose: To ensure that customers are committed to paying for the services provided by Best Service Lawn Care LLC and to secure payment for the supplies and materials required for the job.
Amount: A deposit of 50% of the total cost of the project is required before work can commence. The deposit amount will be specified in the service agreement between Best Service Lawn Care LLC and the customer.
Payment Method: Customers can make the deposit payment using a credit card, check, or cash.
Refunds: If the customer cancels the job or changes the scope of work, the deposit may be refunded at the discretion of Best Service Lawn Care LLC. Any refund will be minus any expenses incurred by Best Service Lawn Care LLC in preparing for the job.
Balance Payment: The balance of the payment is due upon completion of the work, as specified in the service agreement.
Late Payment: If the balance payment is not made within 14 days of completion of the work, Best Service Lawn Care LLC reserves the right to charge interest on the outstanding amount.
Changes to Policy: Best Service Lawn Care LLC reserves the right to change the deposit policy at any time. Any changes to the policy will be communicated to customers in advance.
This deposit policy helps to ensure that Best Service Lawn Care LLC has the necessary funds to cover the costs of supplies and materials required for a job, while also providing customers with a clear understanding of the terms and conditions for making a deposit payment.
Pet waste policy
At Best Service Lawn Care LLC, we love pets and understand that they are an important part of your family. However, pet waste can be a nuisance and a health hazard to you and your family, as well as your neighbors. We ask that you please pick up after your pets before we arrive for lawn care services.
If our lawn care technicians encounter pet waste on your lawn, we will do our best to avoid it. However, we cannot be held responsible for any damage caused by pet waste that has not been picked up before our arrival. If we are unable to complete our work due to excessive pet waste on your lawn, we may need to reschedule for a later date, and you may be charged an additional fee for the inconvenience.
Snow Removal Policy
1. Access
The Client must keep the driveway and designated service areas free from parked vehicles, trash cans,
equipment, and other obstructions. Blocked or unsafe areas may be skipped at the Contractor’s
discretion and will not be refunded.
2. Trigger Depth & Timing
Snow removal service is automatically dispatched at 2 inches of snowfall unless otherwise specified in
writing. Service timing may vary depending on storm severity, route scheduling, traffic, and safety
conditions.
3. Ice & Packed Snow
Standard snow removal includes plowing and clearing only unless ice management is included in the
selected service package. The Contractor is not responsible for slippery conditions caused by
refreezing, packed snow, freezing rain, or black ice.
4. Stacking & Snow Placement
Snow will be piled in reasonable locations on the Client’s property as determined by the Contractor for
safety and efficiency. Snow relocation or hauling off-site is not included but may be provided for an
additional fee.
5. Obstructions & Damages
The Contractor is not liable for damage to items hidden beneath snow, including but not limited to
extension cords, hoses, decorations, landscape lighting, edging, loose gravel, or any other concealed
objects.
6. Equipment & Surface Wear
Normal wear to asphalt, concrete, gravel, or paver surfaces caused by plows, shovels, or snow blowers
is expected seasonal wear and not considered damage.
7. Delays & Extreme Weather
The Contractor is not responsible for delays or inability to perform services due to road closures, severe
traffic conditions, equipment failure, power outages, or extreme or hazardous storms. Service will
resume as soon as reasonably safe and possible.
8. Liability
The Client understands that slippery conditions may still occur between service visits and remains
responsible for maintaining safe walking and driving surfaces. The Contractor’s liability is limited to the
value of the service contract and applies only in cases of proven negligence.
9. Payment Terms
Full payment is due before the service start date unless other written arrangements have been
approved.
10. Contract Term, Refunds & Cancellation
The contract is valid only for the agreed service period. No refunds are provided once the seasonal
period begins, except where required by law. Early cancellation does not guarantee a refund and may
include a cancellation fee. The Contractor may terminate service for non-payment, unsafe conditions,
or repeated access issues.
11. Photos & Documentation
The Contractor may take photos of completed work for service records, quality control, and marketing
use. No personal or sensitive information will be shared.
12. Insurance
Best Service Lawn Care LLC carries full liability insurance for snow removal operations.
13. Entire Agreement
This policy, along with selected services and written notes, represents the entire agreement between
the Client and Best Service Lawn Care LLC for snow removal services at the listed property.
Contact Information
For any questions or concerns, contact us at:
Phone: (330) 990-5064
Email: bestservicelawncare99@gmail.com
Website: www.bestservicelawncare.com
Acknowledgment
By using our services, you confirm that you have read, understood, and agreed to this Privacy Policy and Terms of Service.